General Policy Refunds or returns are allowed only if the product is received damaged during shipping or if the wrong item was delivered. Refunds or returns for any other reason (change of mind, size/color preference, etc.) are not permitted.
Claim Period Notify us within 48 hours of delivery if the item is damaged or incorrect. Claims after this period may not be accepted. Claims must include an uncut video as described below.
Required Evidence — Uncut Video
Record the entire process of opening the package. The video must clearly show the outer packaging, seals, and the product.
Show the item in detail to highlight damage or wrong product delivery.
The video must be uncut and unedited. Any edits, cuts, or missing portions may result in claim rejection.
Minimum video length: 30–60 seconds (enough to show the full opening and product).
Refundable Cases Only the following situations qualify:
Product damaged during shipping
Wrong item delivered (different from what was ordered) Please attach the uncut video, images, and order details when filing a claim.
Non-Refundable Cases
Change of mind, product not as expected (if specifications were correct), size/fit issues, or personal preference.
Customized items are non-refundable unless defective.
Claim Process
Contact us via Email: support@eloreya.com
Contact us via WhatsApp / Phone: +91 7020727658
Provide your order number, a brief description, and the uncut video within 48 hours of delivery.
We will review and provide preliminary confirmation within 48–72 hours.
Valid claims will be processed for replacement or refund via the original payment method.
Refunds may take 7–14 business days depending on payment gateway/bank processing.
Shipping / Return Charges
If the item is damaged or incorrect, return shipping will be covered by us or pickup arranged.
Returns for other reasons are not accepted, and any shipping cost would be the customer’s responsibility if applicable.
Replacement vs Refund We primarily offer replacement if the item is in stock. If replacement is unavailable, a full refund will be issued.
Customer Responsibilities
Recording an uncut video and reporting within 48 hours is mandatory.
Additional information (receipt, tracking, photos) may be requested. Cooperation is required.
Dispute / Special Cases Customer Support reserves the right to make final decisions on any dispute. Any suspected fraudulent claims may be rejected, and legal action may be taken if necessary.
