Frequently Asked Questions
Have Any Questions?
We’re here to help! If you have any doubts about our products, orders, or policies, feel free to reach out. Contact us anytime at support@eloreya.com or through the Contact Us page on our website. Our team will respond promptly and make sure you have a smooth and enjoyable shopping experience with Eloreya.
Eloreya is a modern fashion brand that began with premium imitation jewelry. We focus on timeless design, fine craftsmanship, and affordable luxury.
Each piece is carefully designed to blend elegance with everyday comfort. Our jewelry is crafted with attention to detail, using high-quality materials that give a luxurious look.
Yes, many of our collections are handcrafted by skilled artisans to ensure unique style and superior finishing.
Absolutely! All our jewelry is nickel-free and safe for sensitive skin, perfect for daily wear.
Yes, our product images are taken from actual items. Minor color variations may occur due to lighting or screen settings.
Simply visit our website, choose your favorite piece, add it to your cart, and complete the checkout process securely.
We accept all major debit/credit cards, UPI, net banking.
Currently, we do not offer Cash on Delivery.
All orders can be placed using secure online payment methods such as debit/credit cards, UPI, and net banking.
We’ll be introducing COD soon — stay tuned for updates!
You can easily track your order directly on our website.
Just go to the “Track Order” option or log in to your My Account section — there you can view your order details and live status anytime.
Yes! You can request a change or cancellation within 24 hours of placing your order.
After 24 hours, the order is processed for shipping and cannot be changed or canceled.
We usually deliver within 3–7 business days, depending on your location and courier availability.
Currently, we deliver across India only, but international shipping will be available soon.
Shipping is free on all prepaid orders. For smaller orders, minimal charges may apply.
Returns are only accepted if the product is damaged or if the wrong item is delivered.
To request a return or refund:
1. Contact us within 48 hours of delivery at support@eloreya.com.
2. Record a full unboxing video without pausing while opening the package.
Once we verify the video and confirm the issue is genuine, we will process the return or refund.
Once we receive and verify your return, your refund will be processed to your original payment method within 5–7 business days
We’re sorry for the inconvenience! Please contact us within 48 hours of delivery, and we’ll replace or refund the product immediately.
Yes! We’re expanding soon into clothing, accessories, and lifestyle fashion to make Eloreya a complete fashion destination.
You can reach us anytime via support@eloreya.com or through the Contact Us page on our website. We’d love to help you!